Terms & Conditions

Welcome to energryx-mile.online (“we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General
These Terms & Conditions apply to all visitors, users, and customers of our website.
By using our website, you confirm that the information you provide is accurate and complete.
We reserve the right to update, modify, or replace these Terms at any time without prior notice.
Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
2. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to make purchases through our website.
You are responsible for ensuring that all information provided during registration and checkout is accurate.
3. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, and colors are accurate.
Actual product colors may vary slightly due to different screen settings, lighting conditions, or manufacturing variations.
Product availability is subject to change without prior notice.
We reserve the right to modify, discontinue, or limit the quantity of any product at any time.
4. Pricing & Payment
All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.
Prices may be changed at any time without prior notice.
Payment must be made in full before an order is processed and shipped.
We accept payment methods available through the payment gateways displayed during checkout.
We reserve the right to refuse or cancel an order if payment cannot be verified or if fraudulent or unauthorized activity is suspected.
5. Orders & Order Acceptance
Placing an order does not automatically guarantee acceptance of the order.
All orders are subject to product availability and payment confirmation.
We reserve the right to refuse, limit, or cancel any order where necessary, including cases involving incorrect pricing, stock shortages, payment issues, or suspected fraud.
If we cancel an order after payment has been received, an eligible refund will be arranged.
6. Shipping & Delivery
Orders are processed and shipped within 5–7 business days after successful payment confirmation.
Delivery times may vary depending on the destination, courier service, public holidays, weather, and other circumstances beyond our control.
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays caused by third-party courier services or circumstances outside our reasonable control.
7. Returns & Exchanges
Customers may request a return or exchange within 7 days of receiving their order, subject to our Return & Exchange Policy.
Returned items must generally be unused, unwashed, and in their original condition and packaging, with all original tags attached.
Certain products may be excluded from return or exchange where stated in the applicable policy.
Refunds will be processed after the returned item has been received and inspected.
8. Order Cancellation
Customers may request cancellation before the order has been processed, packed, or shipped.
Once an order has been dispatched, cancellation may no longer be possible.
Approved cancellation refunds will be processed according to our Cancellation Policy.
Please contact us as soon as possible if you wish to cancel an order.
9. User Responsibilities
You agree not to:

Use the website for any unlawful or fraudulent purpose.
Provide false, misleading, or unauthorized information.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with the operation or security of the website.
Copy, reproduce, or misuse our website content without permission.
10. Intellectual Property
All content on this website, including logos, product images, graphics, text, designs, and other materials, is owned by or licensed to energryx-mile.online unless otherwise stated.
You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.

We may collect and use customer information where necessary to process orders, provide customer support, arrange deliveries, process payments, and improve our services.

12. Limitation of Liability
To the fullest extent permitted by applicable law:

We shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
We are not responsible for damages resulting from improper use, misuse, unauthorized modification, or failure to follow product instructions.
Our liability, where applicable, shall be limited to the amount paid for the relevant product or order.
13. Website Availability
We do not guarantee that our website will always be available, uninterrupted, or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational requirements.
14. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute, controversy, or claim arising from these Terms, your use of our website, or any transaction with us shall be subject to the jurisdiction of the courts of Malaysia.

15. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page and will take effect upon publication.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:

📧 Email: energryx-mile@outlook.com