Cancellation Policy

At energryx-mile.online, we understand that customers may occasionally need to change or cancel an order. We will make reasonable efforts to accommodate cancellation requests, provided the order has not yet been processed or shipped.

1. 🕒 Cancellation Eligibility

  • Cancellation requests should be submitted as soon as possible after placing an order.
  • Orders may be cancelled before they have been processed, packed, or shipped.
  • Cancellation requests are subject to confirmation by our customer service team.

2. 📦 Orders Already Processed or Shipped

Once an order has been processed, packed, or handed over to the courier, cancellation may no longer be possible.

If the order has already been shipped, customers may need to receive the item first and submit a return or exchange request in accordance with our Return & Exchange Policy.

3. 💳 Refunds for Approved Cancellations

If a cancellation is approved and payment has already been received:

  • The refund will normally be issued to the original payment method.
  • Refunds will be processed within 5–7 business days after cancellation approval.
  • The actual time for the refund to appear in your account may vary depending on your payment provider or financial institution.
  • Customers will be notified once the refund has been processed.

4. 🔄 Incorrect or Duplicate Orders

If you accidentally place a duplicate order or provide incorrect information, please contact us immediately.

We will make reasonable efforts to assist with cancellation or amendment before the order enters the processing stage.

5. ⚠️ Cancellation by Us

We reserve the right to cancel an order where necessary, including situations involving:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment or verification issues
  • Suspected fraudulent or unauthorized transactions
  • Delivery restrictions
  • Other circumstances beyond our reasonable control

Where payment has already been received, an eligible refund will be arranged.

6. 📩 How to Request a Cancellation

To request an order cancellation, please provide:

  • Order number
  • Customer name
  • Contact number or email address
  • Reason for cancellation

Please contact us as soon as possible at:

📧 Email: energryx-mile@outlook.com